Appointments
Doctors now have a reduced fee for appointments for repeat prescriptions and referrals that have been prescribed or written by them previously, which entails a short consultation. There will be a small out of pocket expense for this service.
Consultations are by appointment. Doctors operate on 10-minute standard appointment system. If you need more time with the doctor, please advise the receptionist when you make your booking. The Clinic will always try to deal with more urgent medical problems promptly.
When you are a new patient with the clinic, please attend the surgery 10 minutes prior to your appointment to allow time for practice registration, this can also be done via HotDoc registration form, via a link sent to you at the time the appointment is made.
The Medical Clinic routinely sends SMS appointment reminders to patients for all of the doctors..
Cancellations
Patients that are unable to attend their appointment, please ensure a minimum of two hours notice is given.
Patients that miss or cancel appointments with short notice may incur a fee of $50.
Fees
Procedures performed at The Medical Clinic by Doctors will be charged a cost recovery fee – $55.00 for non pension/concession card holders and $40.00 for pension/concession card holders and children under 15. Dressings for non procedures will be charged at $20.00. These fees are non refundable from Medicare and cover consumables used during the procedure.
Bulk billings is available for Aged pensioners (aged 66yrs and 6mths), children under 15 years of age and DVA card holders. Monday to Friday only from 1st October 2023, all other times will be privately billed with a Medicare rebate.
The fee for a longer consultation is $125.00 with a Medicare rebate, processed at the time of payment.
Doctors accept payments by cash, credit card or EFTPOS.
A more comprehensive list of fees is displayed at reception. Doctors now offer Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have settled your doctors’ account.
Saturdays from 9am to 1.30pm
After hours the fees for a standard consult up to and including 1.00pm is $82.00 with a Medicare rebate, processed at the time of payment , any consult after 1.00pm standard fee is $92.00 with a Medicare rebate, processed at the time of payment
After hours times are after 8pm weekdays, after 1pm Saturdays or all day Sundays & public holidays.
FEES – CONSULTATIONS
Doctors privately bill for all consultations.
Bulk billings is available for Aged pensioners (aged 66yrs and 6mths), children under 15 years of age and DVA card holders. Monday to Friday Only from 1st October 2023, all other times will be privately billed with a Medicare rebate.
Consultation fees are as follows for Face-to-Face or Video Consultations:
| Consult Type | Fee | Rebate | Out-of-pocket |
| Brief (Level A) | $42.00 | $18.95 | $23.05 |
| Standard (Level B) | $83.00 | $41.40 | $41.60 |
| Long (Level C) | $125.00 | $80.10 | $44.90 |
| Extended (Level D) | $163.00 | $118.00 | $45.00 |
Consultation fees are as follows for Phone Consultations:
| Consult Type | Fee | Rebate | Out-of-pocket |
| Brief (Level A) | $42.00 | $18.95 | $23.05 |
| Standard (Level B) | $83.00 | $41.40 | $41.60 |
| Long (Level C) | $125.00 | $80.10 | $44.90 |
| Extended (Level D) | $163.00 | $118.00 | $45.00 |
Afterhours Consultation fees are as follows for Phone Consultations:
After hours times are after 8pm weekdays, after 1.00pm Saturdays or all-day Sundays & public holidays.
| Consult Type | Fee | Rebate | Out-of-pocket |
| Brief (Level A) | $44.00 | $18.95 | $23.05 |
| Standard (Level B) | $92.00 | $41.45 | $50.60 |
| Long (Level C) | $144.00 | $92.00 | $52.00 |
| Extended (Level D) | $160.00 | $117.40 | $42.60 |
A more comprehensive list of fees is displayed at reception.
Doctors now offers Medicare Ezyclaim: for eligible services your Medicare Rebate is paid back to your DEBIT CARD immediately after you have settled your doctors’ account.
FEES – PROCEDURES
Doctors can perform procedures at the clinic they will incur an out-of-pocket expense due on the day, The fees charged for this will be dependent on the type of procedure you are having, the following could be classed as a procedure, Ear Syringing, Cryotherapy, Skin Lesions. Please refer to your doctor or reception for the costs.
Procedures performed by doctors at the clinic will be charged a cost recovery fee –
$55.00 for non-pension/concession card holders and $40.00 for pension/concession card holders and children under 16.
Dressings for non-procedures will be charged at $20.00.
These fees are non-refundable from Medicare and cover consumables used during the procedure.
Please note all of these prices are effective 15st January 2024, but are subject to change without notice.
Prescriptions
An appointment must be booked with a doctor if you require a script. The doctors feel that it is best and safest for their patients return for all script renewals. This allows for medication to be reviewed and your health to be monitored.
About electronic prescribing
Electronic prescribing allows prescribers and their patients to use an electronic Pharmaceutical Benefits Scheme (PBS) prescription. It forms part of an Australian Government budget measure to make the PBS more efficient.
Electronic prescriptions are part of the broader digital health and medicines safety framework. They enable the prescribing, dispensing and claiming of medicines, without the need for a paper prescription.
Electronic prescribing will not fundamentally change existing prescribing and dispensing processes. Patients can still choose which pharmacy they attend to fill their prescription.
Prescribers and patients can choose an electronic prescription instead of a paper prescription. Paper prescriptions will still exist.
Reminder System
It is the doctors policy to enrol patients for pap smears, Asthma, Diabetes, Health Assessments, immunisations, contraception, blood tests, blood pressure and cholesterol reminders unless otherwise advised by the patient. Please let your doctor know if you want to be excluded from this system.
Results
It is necessary to make a follow-up appointment with your doctor for results of all tests and procedures as these are not given over the telephone. In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor. SMS requests are sent to patients to make an appointment regarding test results. It is not policy to notify patients of normal results.
Telephone Calls
You can contact your doctor by phoning during surgery hours. It is usually best for you to make a telephone consult with your doctor to ring you back so that other consultations are not interrupted.
Home Visits
Doctors offer their regular patients home visits for a service fee of $300.00, with a rebate of $67.60, out of pocket expense with be $232.40.
Doctors at The Medical Clinic do not offer this service. It is best to call a Locum service on 132 660.
After-Hours Care
When the surgery is closed, Doctors employ the Australian Locum Medical Service to provide out of hours medical attention for their patients, please phone 132 660.
In the case of an emergency, patients should dial 000 for an ambulance or attend the Emergency Department at Casey Hospital, Kangan Drive Berwick or the Angliss Hospital, Albert Street, Upper Ferntree Gully.
Feedback
Doctors and The Medical Clinic encourage patients to give feedback. Any concerns may be discussed with the Manager or Doctors; alternatively you may leave a letter at reception or use our feedback form and drop in the suggestion box. More serious complaints may be directed to:
Health Services Commissioner,
30th Floor, 570 Bourke Street
Melbourne, 3000
Phone: (03) 8601 5200