Doctors now have a reduced fee for appointments for repeat prescriptions and referrals that have been prescribed or written by them previously, which entails a short consultation. There will be a small out of pocket expense for this service.
Consultations are by appointment. Doctors operate on 10-minute standard appointment system. If you need more time with the doctor, please advise the receptionist when you make your booking. The Medical Clinic will always try to deal with more urgent medical problems promptly.
When you are a new patient with The Medical Clinic, you will require a long appointment and please attend the surgery 10 minutes prior to your appointment to allow time for practice registration, this can also be done via HotDoc registration form, via a link sent to you at the time the appointment is made.
The Medical Clinic routinely sends SMS appointment reminders to patients for all of the doctors.
Patients may need to talk to their doctors during the day. It is always best for you to make a telephone consult with your doctor, who will ring you back at the appointment time, this will help to stop other consultations being interrupted. Telephone consults are privately billed with a Medicare rebate.
When you forget or cancel your appointment without any notice, Doctors are usually unable to fill that appointment slot.
As a courtesy, contact is made with patients to confirm appointments with the doctor, via SMS 24 hours before.
Please notify the clinic immediately if you are unable to make your appointment, please ensure at least a minimum of two hours notice is given.
Patients that miss or cancel appointments with short notice may incur a cancellation fee of $50.00.
Consultations are a privately billed by doctors at The Medical Clinic.
Discounted fees for Health Care Card holders apply.
Bulk billing is available for Aged pensioners (aged 67yrs +), children under 16 years of age and DVA card holders.
After hours times are after 8pm weekdays, after 1pm Saturdays.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
Consultation fees are as follows for in person:
Fee Schedule | Fee | Medicare Rebate | Out of Pocket |
|---|---|---|---|
Brief consultation weekdays | $42 | $19.60 | $22.40 |
Standard consultation weekdays | $82 | $42.85 | $39.15 |
Long consultation weekdays | $125 | $82.90 | $42.10 |
Prolonged consultation weekdays | $163 | $122.15 | $40.85 |
Doctors can perform procedures at The Medical Clinic. These will incur an out-of-pocket expense due on the day. The fees charged will be dependent on the type of procedure you are having, the following could be classed as a procedure:
- Ear Syringing
- Cryotherapy
- Skin Lesions
Procedures performed by doctors at The Medical Clinic will be charged a cost recovery fee of $55.00 for non-pension/concession card holders and $40.00 for pension/concession card holders and children under 16.
Dressings for non-procedures will be charged at $20.00.
These fees are non-refundable from Medicare and cover consumables used during the procedure.
Doctors accept payments by cash, credit card or EFTPOS.
Doctors now offer Medicare Ezyclaim. For eligible services, your Medicare Rebate is paid back to your DEBIT CARD immediately after you have settled your doctors’ account.
An appointment must be booked with a doctor if you require a script. The doctors feel that it is best and safest for their patients return for all script renewals. This allows for medication to be reviewed and your health to be monitored.
About electronic prescribing
Electronic prescribing allows prescribers and their patients to use an electronic Pharmaceutical Benefits Scheme (PBS) prescription. It forms part of an Australian Government budget measure to make the PBS more efficient.
Electronic prescriptions are part of the broader digital health and medicines safety framework. They enable the prescribing, dispensing and claiming of medicines, without the need for a paper prescription.
Electronic prescribing will not fundamentally change existing prescribing and dispensing processes. Patients can still choose which pharmacy they attend to fill their prescription.
Prescribers and patients can choose an electronic prescription instead of a paper prescription.
Paper prescriptions will still exist.
Doctors use a recall and reminder system, HotDoc, to follow up with their patients results, health checks and immunisations. This system helps to remind patients when check ups are due.
Reminder System
It is the doctors policy to enrol patients for Pap Smears, Asthma, Diabetes, Health Assessments, Immunisations, Contraception, Blood tests, Blood pressure and Cholesterol reminders unless otherwise advised by the patient.
It is necessary to make a follow-up appointment with your doctor for results of all tests and procedures. In the event of a clinically significant result, you will be contacted as soon as possible to make a follow up appointment to discuss the results with your doctor. SMS requests via HotDoc are sent to patients to make an appointment regarding test results. It is not policy to notify patients of normal results.
Please discuss with your doctor if you want to be excluded from the recall and reminder system.
Doctors offer their regular patients home visits for a service fee of $300.00, with a Medicare rebate of $67.60, out of pocket expense with be $232.40.
When The Medical Clinic is closed the Australian Locum Medical Service is recommended to provide out of hours medical attention for patients.
Doctor Doctor provides medical care in the home for people who are unable to leave due to illness or injury. Doctor Doctor offers bulk billed home visits for urgent care, you can book a visit by calling 13 26 60 or online.
The Virtual Victorian Emergency Department is a public health service that can treat non-life-threatening emergencies via your camera enabled device. You can access this care here: https://www.vved.org.au/patients/
In the case of an emergency, patients should dial 000 for an ambulance or attend the Emergency Department at Casey Hospital, Kangan Drive Berwick or the Angliss Hospital, Albert Street, Upper Ferntree Gully.
Doctors and The Medical Clinic encourage patients to give feedback. Any concerns may be discussed with the Manager or Doctors; alternatively you may leave a letter at reception or use our feedback form and drop in the suggestion box.
More serious complaints may be directed to:
Health Services Commissioner,
30th Floor, 570 Bourke Street
Melbourne, 3000
Phone: (03) 8601 5200